Services to support you

I'M READY TO CHAT

FOCUSING ON YOUR IMPACT

As a soul-led entrepreneur you can have the impact that you desire to have.

There are so many pieces to a business, but trying to do them all can dilute your impact.

Let me support you so you can keep your focus where it needs to be. 

Our Process

HOW IT WORKS TO HIRE ME AS YOUR ONLINE BUSINESS MANAGER

  • Bringing someone into your business is a bit like bringing someone into your home — connection matters.

    Our first step is a relaxed, zero-pressure Discovery Call where we get to know each other. We’ll talk about your business, what’s working, what feels heavy, and what you’re hoping to build. I want to understand what drives you, what’s getting in the way, and what kind of support would genuinely be helpful.

    You’re welcome to bring questions, ideas, or just show up as you are.
    Think of this call like a coffee with a new friend — no pressure, no commitment.

    By the end of the call, we’ll both have a clear sense of whether working together feels aligned and what the next step could look like.

  • After our call, I’ll take everything we discussed and put together a clear recommendation for how we might work together — whether that’s project-based support or an ongoing retainer.

    Within 24 hours, you’ll receive a proposal outlining:

    • The scope of support

    • The timeline or container

    • The investment and next steps

    If you decide to move forward, the proposal will guide you through signing the agreement, submitting your first payment, and booking your onboarding call.

    Simple, clear, and no guesswork.

  • Our onboarding call is where we officially begin.

    We’ll walk through:

    • Your business goals and priorities

    • Where you want support right now

    • What’s currently feeling messy, stuck, or overwhelming

    From here, we’ll identify our first clear action steps and set a plan in motion that feels realistic, supportive, and aligned with how you like to work.

    This is where clarity starts to replace overwhelm.

  • From here, we move into working together — collaboratively and intentionally.

    All retainer packages begin with a three-month container, which allows time to build context, trust, and meaningful momentum. During this time, I’m learning how you work and how your business operates so I can support you more effectively and thoughtfully.

    At the end of the initial three months, clients often:

    • Continue month-to-month

    • Shift to a different level of support

    • Transition into project or VIP-style support

    If at any point you choose to wrap up, I simply ask for one month’s notice — and I’ll make sure you’re set up to continue independently.

    A Gentle Note on How I Work

    Everything we do together is collaborative.

    You lead your business and vision.
    I bring structure, systems, and strategic support to help bring it to life — in a way that feels sustainable and true to you.

book your discovery call

The Details

Clients often come to me for these areas of focus —

BUSINESS OPERATIONS

With a strong foundation in organization and operations, I bring clarity and structure to your business through thoughtful systems and processes. The result? You feel more organized and supported, and your clients experience a seamless, well-cared-for journey.

  • Organize and streamline your current business operations

  • Tech and task management (tools, platforms, workflows)

  • Automations setup and optimization

  • Development and maintenance of business systems

MARKETING SUPPORT

Building strong relationships with your clients is essential, and I support this through thoughtful, consistent marketing systems — particularly email. With over 25 years of experience working directly with customers, I bring a human-centered approach that helps clients feel valued, connected, and engaged.

Outward-facing we can support you in developing your marketing strategy and bringing your goals to life:

  • Content calendar development

  • Social media graphic creation and coordination

  • Caption curation and refinement support

  • Funnel mapping and build support

CLIENT JOURNEY + ONBOARDING

With over 25 years experience in customer focused industries and an ability to easily connect with people, I can help manage your clients journey through your business, creating a journey that has them feeling seen and supported.  

  • Onboarding and offboarding process design and setup

  • Customer relationship management (CRM) organization and workflows

  • System setup and ongoing management (specializing in Dubsado and Kajabi)

  • Client journey mapping and process documentation

LAUNCH STRATEGY and PLANNING

Experienced support for mentors and coaches in online course creation, course platform management and zoomed-out launch planning, strategy and execution for 1:1, group programs & multi-speaker online events.

Don’t see what you are looking for listed here? Reach out, this only the beginning of what we do together.

CLIENT LOVE

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CLIENT LOVE

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CLIENT LOVE

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CLIENT LOVE

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CLIENT LOVE • CLIENT LOVE • CLIENT LOVE • CLIENT LOVE •

  • "Working with Gemma is like a breath of fresh air."

    Working with Gemma is like a breath of fresh air, she helps you to slow down and get really clear on what is most important in your business and to ensure that the work that you do together is always going to be aligned with the values that you have set forth.

    Working with her has allowed me to feel like I can be in the possibilities and the big vision my business knowing that the details will be taken care of. Working with Gemma is really beautiful co-creation, it is just really beautiful to have someone on your team who is is really committed to understanding not just your business but also how you work and how your clients work. I cannot recommend her enough, she is such a big part of my business and success.

    Anastasia Chomlack

  • "I literally couldn’t have built a successful business if it wasn’t for her incredible attention to detail. "

    “Gemma’s support made my life easy. Her ability to support a growing client base, create and manage a successful client journey, and support the backend of my online business was invaluable! I literally couldn’t have built a successful business if it wasn’t for her incredible attention to detail. Gemma not only supported my clients, but she deeply supported me (and my entire team!) Gemma saw what I couldn’t see, and knowing she was there allowed me to stay present in my life and work the way I desire to be.”

    Robyn Savage

  • "When I started working with Gemma, I felt like I had a thousand ideas and half started projects that were never fully being brought to completion."

    Gemma came into my world and supported me with organization, focus, and getting the things done that were not in my realm of genius. I can focus more on my actual work and getting it out into the world now, knowing that I have the support to make sure nothing gets missed, clients are deeply supported and tasks that feel heavy for me are off my plate!

    Lindsay Martens, ND

  • "Gemma always went above and beyond for our clients, who all absolutely fell in love with her. "

    Having Gemma's support in running the back end and client journey/support/management of our multiple seven figure business was an essential component in the rapid growth of our company.

    Her speciality in operations and sales allowed me to trust in the systems of my business, and allowed me to trust that our clients were being well taken care of, so that I could then completely focus on my zones of genius and my soul led leadership. Gemma always went above and beyond for our clients, who all absolutely fell in love with her. She was such a pleasure to work with, her positive spirit is infectious. I'm so grateful and honored to have had her as a member of our team.

    Jaclyn Shaw

  • "Working with Gemma was grounding, reassuring and energizing.."

    I found Gemma on LinkedIn and what caught my eye was how genuine, grounded and competent she seemed. She shows up in her work exactly the same way. 

    Gemma helped me sift and sort through the content I’ve created over the years and help me essentialize my message. As a leadership coach, having a thought partner - someone neutral, knowledgeable and capable of bringing perspective - is valuable for elevating a coaching practice. It's easy to become attached, distracted or even succumb to doubt. Working with Gemma was grounding, reassuring and energizing. Her kindness is her super power, her swift intelligence is her engine and her deep care for excellence is her differentiator. 

    I'm grateful to have Gemma in my world, it's better because of her. 

    Erin Anderson, Live Big Co.

  • “So much more ease, CLARITY and purpose…”

    Gemma has been instrumental in bringing so much more ease, clarity and purpose into the back end of my design studio. From strategizing our sales process and client support to directly working within our large design projects; Gemma has freed up so much mental space in my business and helped me hop off the hamster wheel of endless business admin that was holding me back. Not only that but she is just a lovely human that brings such a valuable, experienced perspective into our work. I am forever grateful!

    Lani Sheldon, Ethos + Bloom

  • "Gemma beautifully adds structure, visual aids, organization, and helpful ideas to anchor my visions."

    Working with Gemma has been one of the smartest (and loveliest) decisions I’ve made for my business.

    I am a big picture thinker who moves quickly and can lose site of details; Gemma beautifully adds structure, visual aids, organization, and helpful ideas to anchor my visions. She is reliable, has a heart of gold, and sincerely gets to know the soul of your business and brand. She has been an incredible addition to our team.

    Krista, Chalice Grove

  • "Gemma has has absolutely transformed the way I work.."

    Working with Gemma has been an absolute game changer for my business. Not only for my productivity and growth, but for my mental health and my ability to show up in my business in the areas that bring me the most joy. Having someone who thinks one step ahead of me, takes initiative when I'm at capacity, brainstorms new ideas and executes on them seamlessly, and picks up the slack in areas where I'm struggling to put the pieces together has absolutely transformed the way I work. Not only is she organized and forward-thinking, but she's compassionate and genuinely understands the why behind what I do. Gemma has truly made a world of difference for me as a business owner, and I am so looking forward to continuing to work closely with her well into the future!

    Ros, Plants First Nutrition

WHY WE DO IT + WHAT YOU CAN EXPECT

We hold your vision and take intentional action

I gain a deep understanding of where you would like to take your business; I then hold this vision for you so that each decision in your business and system that is set up works towards this.  

Understand your clients & nourish them well

I get to know who your ideal clients are and the clients you currently have and we work on creating an exceptional experience for them so that they feel supported.  

Collaboration supports impactful strategy

By inviting me into your business I can get to know and understand it, so that you can strategically navigate entrepreneurship with an open heart and have the impact you want to have. I’m your team member, your sounding board & your cheerleader. 

REACH OUT